During a Knowledge Based Authentication session, the process that ensures that the data provided for an individual exists and matches (name, address, social security number, date of birth, driver’s license).
Original post by SecuMania Staff
Real-time scripts which guide the call center agent through the authentication process, prompting the agent to correct missing or inaccurate customer information (address, SSN, name spellings) when appropriate.
Original post by SecuMania Staff
A venue where an agent will access the Knowledge Based Authentication system and the customer will be authenticated via telephone.
Original post by SecuMania Staff
During a Knowledge Based Authentication session, the ability to present and score one question at a time, which can reduce the number of questions presented to the customer, thereby improving the efficiency of the authentication process.
Original post by SecuMania Staff
During a Knowledge Based Authentication session, the process of logically developing correct and incorrect answers using actual consumer data in order to diminish a person’s ability to guess the correct responses. Intelligent Questioning compensates for minor input errors and name variations and accounts for errors in public data in order to identify meaningful facts for question development. The result is robust questions unique to the individual being authenticated
Original post by SecuMania Staff
A method to authenticate an individual based on knowledge of personal information, substantiated by a real-time interactive question and answer process.
Original post by SecuMania Staff